I am so happy that you have decided to sign up for our one of my retreats – please read the following
important terms and conditions before you make the commitment and sign up.
This contract sets out:
• your legal rights and responsibilities;
• my legal rights and responsibilities; and
• certain key information required by law.
The contract below sets out the legal terms that will govern my relationship with you and apply to the services
I provide and the retreat you will attend. The principles of balance and harmony are at the
heart of my philosophy and my business. The intention is that these principles also flow through my contract
to bring clarity to our relationship, protect both of us and take care of the business side of things so that we
can put all of our energies into enjoying the retreat! Please do let me know if there are any clauses that you
do not understand or that contradict your understanding of my services and the retreat.
In this contract:
• ‘I’, ‘me’ or ‘my’ means Maya Dattani trading as ‘Yoga by Maya Dattani’ with my trading address at 20 Bottesford Close, Emerson Valley, Milton Keynes, MK4 2AF ;
• ‘You’ or ‘your’ means the person booking a place on Maya Dattani’s retreat (‘the Retreat’).
If you would like to speak to me about any aspect of this contract, please get in contact by:
• e-mail: email@example.com
I run yoga and wellness retreats and we wish to enter this agreement to set out the terms and conditions that
will apply in respect of my services and the Retreats
1.1 If you book a place on my Retreat you agree to be legally bound by this contract, including the details
of the Retreat which are set out on the webpage for the relevant Retreat at
2 Information I give you
2.1 By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
say that I must give you certain key information before a legally binding contract of sale between you
and me is made (see the summary box below). I shall give you this information in a clear and
understandable way either in this contract or the webpage for the Retreat.
Information I shall give you
I shall give you information on:
the main characteristics of the Retreat
who I am, where I am based and how you can contact me
the total price of the Retreat
the arrangements for payment
how to exercise your right to cancel the contract in the 14 day cooling off period
my complaint handling policy
3 Reserving your place on the Retreat
3.1 Below, I set out how a legally binding contract between you and me is made:
3.2 You place an order on the site by clicking on the ‘book now’ button and filling in the booking form or
you may place an order with me by sending me an email.
3.2.1 When you place your order at the end of the online checkout process by clicking on the
payment button, or you send me an email, I shall acknowledge it by an automated email.
This acknowledgement does not, however, mean that your order has been accepted.
3.2.2 When you decide to reserve your place on the Retreat, this is when you make a contractual
offer to me.
3.2.3 I may contact you to say that I cannot offer you a place, for example, if I do not think the
Retreat is right for you or there has been a mistake in the pricing or description of the
3.2.4 I shall only accept your request for a place when I confirm this to you by sending you a
confirmation email. At this point:
(a) a legally binding contract will be in place between you and me, and
(b) I shall reserve you a place on the Retreat.
4 The Retreat
4.1 You have protection under consumer rights legislation, including that I must use reasonable care and
skill when providing the Retreat.
4.2 The Retreat will correspond in all material ways with its description on the relevant webpage.
4.3 I shall use third parties in connection with the Retreat. For example the accommodation, meals and
some guest talks and activities may be provided by carefully chosen third parties. You acknowledge
that I ordinarily contract with these third parties on their normal terms of business which may not be
entirely consistent with this agreement. If any delay or failure by a third party properly to provide
subcontracted services causes a delay or failure in my performance of this agreement, it is agreed
4.3.1 I shall use all reasonable endeavours to apply for your benefit all rights or remedies available
from the relevant third party; and
4.3.2 except to the extent the delay or failure is caused by a failure to use my best care and skill in
the management or selection of a third party, I shall not be in breach of this agreement and
shall have no liability to you arising out of any such delay or failure.
4.4 My ability to provide the Retreats might be affected by events beyond my reasonable control. If so,
there might be a delay before I can go back to business as usual. I shall make all reasonable efforts to
limit the effect of any of those events, I shall keep you informed of the circumstances and I shall try to
restart the services as soon as those events have been fixed. Examples of events which might be
beyond my reasonable control include internet failure or other IT problems, issues at third party
venues or if key staff are ill.
5 Your responsibilities
5.1 You will pay the price for the Retreat in accordance with the Retreat description on the relevant
5.2 You will provide me with such information and assistance (and ensure that any information is
complete and accurate) as I reasonably request to make the Retreat relevant and useful for you.
5.3 Attendance at the Retreat is not therapy or counselling. You acknowledge that deciding how to
handle any issues which may arise, the choices you make in relation to them and following through on
any agreed action is exclusively your responsibility. For this reason, although I fully expect great
things to happen at the Retreat, I cannot guarantee any specific outcomes or that all attendees will
achieve the same results.
5.4 If you are currently receiving treatment from a doctor or other healthcare professional, by entering
into this agreement you confirm that you have consulted with this person regarding the advisability of
attending the Retreat and that this person is aware of and supports your decision to attend.
5.5 At the Retreat you will be offered variations of yoga positions for you to choose according to your
level of fitness and physical capability. It is entirely your responsibility to listen to your body and
make sure your practice remains within your physical capability. Yoga is not competitive and listening
to your body and the extent to which it is available for the various poses is essential. I am not able to
accept any responsibility for any damage or loss you may suffer as a result of your pushing your body
beyond its limits.
6 Fees and payment
6.1 The price for each Retreat is set out on the webpage for that Retreat.
6.2 Payment is via direct bank transfer or any other method described on the webpage for the Retreat or
as agreed between us.
6.3 If any payments are not paid on the due date, I may charge interest on any balance outstanding at the
rate of 4 percentage points a year above HSBC Bank plc's base rate.
7 Refund and cancellation policy
7.1 The fees are non-refundable except for:
7.1.1 where I cancel a Retreat, you are entitled to a refund for any payments you have made in
advance ; and
7.1.2 if you book your place more than 14 weeks before the start of the Retreat, you have a 14
day ‘cooling off’ period as described below.
As I am a small business and I have to uphold my commitments to my own suppliers, unfortunately
I am not able to make any exceptions to this no-refund policy, not even for personal emergencies.
For this reason I strongly advise you to take out travel insurance to protect yourself against illness,
emergencies and changes in your circumstances.
7.2 In the event you are unable to attend the Retreat:
7.2.1 you may transfer your Retreat place to a friend, subject to my prior approval of your
7.2.2 you can choose to offer your place as a special bursary to a suitable woman selected by me
in need of this Retreat.
7.3 There is no refund for leaving the Retreat early or arriving after the scheduled start time. There is no
partial reimbursement if you choose to opt out of any part of the programme.
8 Cooling off period
8.1 If you book your place more than 14 weeks before the start of the Retreat, you may cancel this
contract within 14 days without giving any reason.
8.2 The cancellation period will expire 14 days after the date of the contract.
8.3 If you book the Retreat within 14 weeks of its start date, you will not have a right to cancel.
9 Effects of cancellation in the cooling off period
9.1 If you cancel this contract in accordance with the cooling off period in clause 8.1, I shall reimburse to
you all payments received from you and I shall make the reimbursement promptly and using the same
means of payment as you used for the initial transaction, unless we have expressly agreed otherwise.
10 Intellectual property
If I provide you with any materials, whether digital or printed, any intellectual property in those
materials belongs to me and unless I agree otherwise you can only use those materials for your own
personal use and you may not share them with third parties.
11 Photograph release
I may photograph and video group activities for use in future marketing materials and by entering into
this contract with me you hereby give to me your consent to use your image for this purpose.
12 How I may use your personal information
12.1 I shall use the personal information you give to me to:
12.1.1 provide the Retreat and keep you informed about it;
12.1.2 process your payment for the Retreat; and
12.1.3 inform you about any similar products and services that I provide, though you may stop
receiving this information at any time by contacting me.
12.2 All information shared by you will be kept strictly confidential, except when releasing such
information is required by law.
12.3 I shall not give your personal information to any third party unless you agree to it.
13 Resolving problems
13.1 In the unlikely event that there is a problem with the Retreat, please contact me as soon as possible
and give me a reasonable opportunity to sort out any problems with you and reach a positive
13.2 Nothing in this contract affects your legal rights under the Consumer Rights Act 2015 (also known as
‘statutory rights’). You may also have other rights in law.
14 End of the contract
14.1 Subject to 14.2 this contract will terminate at the end of the Retreat.
14.2 Either you or I may terminate the contract immediately if:
14.2.1 the other party commits any material breach of the terms of this contract and, in the case of
a breach capable of being resolved, the breach is not resolved within 30 days of a written
request to do so. The written request must expressly refer to this clause and state that this
contract will be terminated if the breach is not resolved; or
14.2.2 the other party commits or threatens to commit or is threatened with any act of insolvency
under the Insolvency Act 1986.
14.3 If this contract is ended it will not affect my right to receive any money which you owe to me under
15 Limit on my responsibility to you
15.1 Except for any legal responsibility that I cannot exclude in law (such as for death or personal injury), I
am not legally responsible for any:
15.1.1 losses that:
(a) were not foreseeable to you and me when the contract was formed; and
(b) that were not caused by any breach of these terms on my part
15.1.2 business losses, including loss of business, loss of profits, loss of management time and loss
of business opportunity.
15.2 My total liability to you is limited to the amount of fees paid by you for the Retreat.
16.1 I shall try to resolve any disputes with you quickly and efficiently.
16.2 If we cannot resolve a dispute using my internal complaint handling procedure and either of us want
to take court proceedings, the relevant courts of England and Wales will have exclusive jurisdiction in
relation to this contract.
16.3 The laws of England and Wales will apply to this contract.
17 Third party rights
17.1 No one other than a party to this contract has any right to enforce any of its terms.